Repair and Maintenance Services
We know that custom hair solutions are an investment, and we want your hair system to look its best for as long as possible. For this reason, we provide comprehensive instruction to help you care for your hair system.
We recommend you replace your hair system once the life of the hair has diminished — at least four times a year. However, if you feel your system needs professional care, repair or adjustments, we can help. HairDirect offers professional hair system repair and maintenance, including detangling, deep conditioning, perming, color correction, and more.
Repair and maintenance eligibility
We’re happy to repair hair systems from any manufacturer, though we recommend you only invest in repairing systems less than six months old. However, hair additions and base repairs cannot be honored for hair systems older than six months, with the exception of our “New Customer Bonus” program (see below). For other maintenance issues, our hair replacement consultants will help you assess if the repair is possible or not.
If you have any questions about the repair eligibility of your system, please contact us.
New system repairs
If your new system is in need of a change or repair within 30 days, all services will be provided free of charge, even if you’ve worn or altered your system. That’s our guarantee.
Preparing your system for repairs and maintenance
Repairs and maintenance must be performed on a clean hair system. Hair should be shampooed, and all tape and adhesive residue should be removed from the base. Please follow our instructions on base cleaning to prepare your system for repairs. Failure to clean your system will result in a $30 service charge and slower turnaround time. If your system needs to be cleaned, we will contact you to get permission to proceed.
Request your repair
To request repairs or maintenance, place your clean hair system in a small box. Include a note with your name, contact information, and the type of service you are requesting. Mail your system to the address below, and your hair consultant will contact you once it arrives.
1866 Colonial Village Lane
Lancaster, PA 17601
800-424-7436 (U.S. & Canada)
1-717-553-6633 (local & international)
Hair system repairs and maintenance can take up to eight weeks. You’ll receive a shipping notification via email when your system is ready to be shipped back to you. Please remember to clean your system properly, or the repair process will be delayed.
We offer extensive in-house services for those who wish to travel to our location. Please call us to schedule your appointment.
Hair system repairs and maintenance can take up to eight weeks. You’ll receive a shipping notification via email when your system is ready to be shipped back to you. Please remember to clean your system properly before sending to us, or the repair process will be delayed.
Color and styling
We will professionally recolor your hair system to its original hair color. Cost is based on hair length.
Less than 4 inches: $25.00
4 inches to 5-3/4 inches: $32.00
6 inches to 7-3/4 inches: $40.00
8 inches to 9-3/4 inches: $50.00
10 inches and longer: $55.00
Remove Gray Hair | $60
If you feel there is too much gray hair in your hair system, we will remove the gray hairs by hand.
Cleaning, deep conditioning, and detangling for human hair
Deep Cleaning and Conditioning | $30
For lace, monofilament, poly perimeters and traditional skin bases: thorough base cleaning to remove all adhesive residue, and hair is shampooed and deep conditioned.
Detangling | $50
Our detangling process | which includes a thorough deep conditioning | will remove even the most extreme tangles from your hair system.
HD Skin® Cleaning | $65
Thorough base cleaning, shampoo and condition hair, adhesive reapplied, and system shipped on silicone mold specifically for our thin skin bases.
Synthetic hair reconditioning
Restyle/Re-wave Synthetic Hair | $30De-frizzing and restyling your hair system.
Thin out a hair system with too much density. Costs are based on cap size.
Partial Cap: $60.00
Three-quarter or Full Cap: $70.00
Bleach or re-bleach knots on the underside of your system to make them invisible. Costs are based on cap/coverage area size.
Front only: $35.00
Partial Cap: $45.00
Three-quarter or Full Cap: $65.00
Cut, Style and Blend Hair System
Custom cut, styled and blended by a licensed stylist. Costs are based on the length of hair prior to being cut.
Less than 8 inches: $75.008 inches to 9-3/4 inches: $80.0010 inches and longer: $100.00
Restrictions apply: Base repairs will only be honored for HairDirect systems that are less than six months old, or those taking advantage of the “New Customer Bonus” program.
Replace Clips | $30
Removal and/or repair of existing clips, or sew in new clips.
Tear Repair | $100
Re-stitch or mend any torn base material (does not include skin systems).
Cut Down Base Size | $30
If you feel your base is too large, we will cut it down to the size you request.
Lace Front Replacement | $160
Replace or add a new lace front to your existing base system (hair add included).
Recoat Poly | $75
Recoat polyurethane layers on a system base.
Hair addition services
If your hair system’s base is still in optimal condition, but you’re experiencing excessive shedding, adding hair to your system can extend its lifespan a few more months.
For hair-addition pricing below, “standard cap price” is for any hair system base smaller than 80 square inches. A “large cap price” is for any hair system base 80 square inches or larger.
Restrictions apply: Hair additions will only be honored for HairDirect systems that are less than six months old, or those taking advantage of the “New Customer Bonus” program.
Gray hair addition | $110
This services only increases the amount of gray hairs in the system.
Normal hair addition
Adding hair to achieve up to a medium density, or filling spots up to one square inch, are considered normal hair additions.
Length (in inches)
Standard Cap Price Large Cap Price
6 or less
Severe hair addition
Adding hair to achieve higher than a medium density, or filling spots over one square inch, are considered severe hair additions.
Length (in inches)
Standard Cap Price Large Cap Price
6 or less
We offer a selection of hair replacement services performed by our licensed hair hair replacement consultants at our Lancaster, PA headquarters. Please call or use the scheduler below to schedule an appointment.
New customer consultation
If you’d like to learn more about our hair systems or what solution might work for you, your initial consultation is free. Please see the In-house Consultations page for more information.
We’ll remove your hair system, clean your scalp and system, and complete a freshly bonded attachment. Costs are based on hair length and cap size.
Hair 6 inches or shorterPartial Cap: $75.00Three-quarter or Full Cap: $85.00
Hair longer than 6 inchesPartial Cap: $105.00Three-quarter or Full Cap: $115.00
We’ll color your growing hair and your hair system with professional hair color, so they match. Costs are based on hair length.
Less than 4 inches: $25.004 inches to 5-3/4 inches: $32.006 inches to 7-3/4 inches: $40.008 inches to 9-3/4 inches: $50.0010 inches and longer: $55.00
Cut, style and blend
We cut and style your hair system to match your chosen hairstyle. We use a proprietary blending technique so it seamlessly integrates with your growing hair for partial and three-quarter systems. Costs are based on whether or not the system is from HairDirect and the length of hair before it is cut. Does not include cutting your growing hair.
For HairDirect hair systems
Less than 8 inches: $60.008 inches to 9-3/4 inches: $70.0010 inches and longer: $100.00
For other hair systemsAny hair length: $100.00
We’ll cut your growing hair so it blends with your hair system.
Men: $15.00Women: $25.00
Perming Human Hair
Have a perm reapplied to your system if it has relaxed over time. Please note, if you are scheduling an in-house bonding appointment with a hair consultant, send in or drop off your system at least one week in advance of your appointment so we have ample time to process the hair. Costs are based on hair length and cap size.
Hair 6 inches or shorterPartial Cap: $65.00Three-quarter or Full Cap: $75.00
Hair longer than 6 inchesPartial Cap: $75.00Three-quarter or Full Cap: $85.00
Reconditioning synthetic hair
We offer a variety of services for your synthetic hair system, including washing, conditioning, de-frizzing and restyling your hair system. Costs are based on hair length.
Hair 6 inches or shorter$25.00
Hair longer than 6 inches$40.00
We’ll use Back2Natural — a color-restoring conditioner — to rinse away unnatural red and yellow tones that have occurred as the color in your hair system fades over time. This is a rinse that should be reapplied at home, and is not the same as a professional color service.
Any hair length or cap size: $10.00
Monday: 9 a.m. – 5 p.m.
Tuesday: 10 a.m. – 8 p.m.
Wednesday: 9 a.m. – 5 p.m.
Thursday: 9 a.m. – 8 p.m.
Friday: 9 a.m. – 5 p.m.
Saturday: 8 a.m. – 4 p.m.
Call to schedule an appointment.
800-424-7436 (U.S. & Canada)1-717-553-6633 (local & international)1-717-553-6644 (fax)